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Ph: (02) 9487 3333


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FAQ

Have questions? We've compiled a list of the most common queries.
How long is a costume hire period?
What is the latest I can order a hire costume if I am getting it sent to me?
Is there an after hours drop-off address?
Can I arrange to have the costume for longer if I want? Are there additional charges associated with this?
What happens if my costume is late to be returned?
What do you take as a bond?
Why do you need a bond?
What is the difference between a bond and a deposit?
What is the minimum hire price?
Can I get a costume held for me?
Can I book over the phone?
How do I know what size I should hire?
Once I book my costume can I swap it for another costume?
How far in advance do I need to book?
What if I book a costume and have to cancel my booking?
If I hire a costume and when I get it home I decide I don’t want it can I swap it?
If I hire a costume and do not get to wear it can I get a refund/book it for a later date for free?
Do I clean the costume?
What if something goes missing?

If your question is not on the FAQ list, please send us an e-mail (allcostumesgs@yahoo.com.au) or give us a call (02) 9487 3333

How long is a costume hire period?
Costumes are hired for a period of 3-7 days. You may pick up costumes for weekend hire in the week leading up to the party; but regardless of when the costume is picked up it must be returned the following Monday or Tuesday. If you are unable to return them in this time period, please talk to us about other arrangements. Santa and Easter Bunny costumes are hired for an overnight period only.

Costumes may be returned to the store in person, or posted back. If they are posted they must be sent Express Post the next business day after your event. Please keep a record of the Australia Post tracking number for at least 1 week after sending the costumes back

Customers who book costumes to be sent to them for a weekend event will normally receive their costume on the Thursday before the party and have to Express post it back to us the following Monday.

Costumes not received/returned on time (by Tuesday for weekend hire) will incur a late fee for each costume. A $10 late fee is incurred for each day the costume is not returned and a $20 per day fee is incurred for each day after the 2nd weekend until the full costume is returned.

What is the latest I can order a hire costume if I am getting it sent to me?
We send all costumes Express Post. For a weekend hire, the latest you can order your costume is 4:00pm Thursday providing:

  1. the postal address you would like your costume/s delivered to is within Australia Post’s Express Post range
  2. the costume you are interested in is available. Please contact us to enquire. (02) 9487 3333

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Is there an after hours drop-off address?
If you are unable to return your costume to All Costumes Great and Small during our opening hours, we have an after-hours drop off address in North Turramurra. Please contact us for details (02) 9487 3333.

Can I arrange to have the costume for longer if I want? Are there additional charges associated with this?
You can arrange to keep a costume/s for longer than a normal hire period subject to that costumes availability. If you are wanting your costume/s for longer than a normal hire period please notify us when you book. You will have to pay an extended hire fee upon collection of your costume/s. This is 50% of the normal hire price per extra weekend.

What happens if my costume is late to be returned?
Costumes not received/returned on time (by Tuesday for weekend hire) will incur a late fee for each costume. A $10 late fee is incurred for each day the costume is not returned and a $20 per day fee is incurred for each day after the 2nd weekend until the full costume is returned.

What do you take as a bond?
Normally we take credit card details of the person hiring the costume. The credit card is not charged but details are kept until the costume is returned, at which point they are given back to the cardholder or we tear them up.

If you do not have a credit card or would prefer not to give your credit card details as a bond, an additional $50 per costume is charged at the time of picking up your costume/s. This is refunded upon on time return of costume.

Why do you need a bond?
A bond is required for all hires. We take a bond to ensure our Costumes are returned or in the case that they aren't, we can charge for replacement.

What is the difference between a bond and a deposit?
A deposit is the initial $20 that is paid per costume to book it. This is non-refundable and ensures the costume you would like is not booked out to another customer for the dates of your hire. The deposit goes towards the total hire price of your costume.

The bond is required to ensure people bring our costumes back. If you are picking up your costume the bond is taken at the time you collect your costume. We take credit card details or a $50 cash/card payment per costume as a bond. If you are getting your costume sent to you, we will keep your credit card details from your order over the phone. Your bond will be refunded you (if you paid $50 per costume) or given back to you/ripped up (if you gave us Credit card details).

For example, if you chose to book a costume worth $65 and pay the $20 deposit to hold it for the date of your party, when you come to collect it you will have to pay the balance of $45 and give us a $50 bond (cash or card accepted) or your credit card details.

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What is the minimum hire price?
$10. If a booking comes to a total of less than $20, the full amount must be paid at time of booking and is non-refundable.

Can I get a costume held for me?
We can not hold costume/s for customers without a booking being made. This requires a $20 non-refundable deposit.

Can I book over the phone?
Yes! Simply browse through the range online and give us a call during business hours (02 9487 3333). Let us know which costume you are interested in, the date of the event and your size. We will advise you as to the fit of the costume and take your name and phone number. We require payment at time of booking, which will mean giving credit card details over the phone. You must pay at least $20 per costume to book it, though if you are having the costume posted to you we require full payment for the costume plus $10.95 for Express Postage.

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How do I know what size I should hire?
If you are able to come in to the store you are able to try on the costumes and determine which one is the best fit. If a costume is slightly too big or long we are normally able to take it in for you to provide the best possible fit.
If you are not able to come in to try on the costume please refer to the sizing charts. We are happy to assist you with working out the best size over e-mail (allcostumesgs@yahoo.com.au) or phone (02) 9487 3333.

Once I book my costume can I swap it for another costume?
Once you have booked a costume you can swap it for another costume but forfeight your $20 deposit.

How far in advance do I need to book?
You can book your costumes at any time. The earlier you book the costume, the better the chance of securing your favourite.

What if I book a costume and have to cancel my booking?
At the time of booking you are required to pay a $20 deposit. This deposit is non-refundable. If you paid the full price of the costume at the time of booking you will be refunded the total amount minus $20 per costume. This is provided that we are notified at least the day before it is due to be picked up. If you do not cancel your booking and fail to collect it for your hire, or do not notify us at least the day before it is due to be picked up that you would like to cancel your booking, the full amount of the costume hire is forfeit.

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If I hire a costume and when I get it home I decide I don’t want it can I swap it?
Once a hire costume leaves the store, you are unable to receive a refund, swap your costume or bring it back and reserve it again for another weekend without additional cost.

If I hire a costume and do not get to wear it can I get a refund/book it for a later date for free?
We can’t guarantee that your event/party will proceed and if you don’t get to wear the costume, though we will be sympathetic, we are unable to refund you or book it for a later date without additional charge.

Do I clean the costume?
No. All you have to do is enjoy wearing the costume and we will worry about cleaning it. In fact, we ask that you do not clean the costume as some materials require special treatment.

What if something goes missing or is damaged?
We expect that reasonable care is taken of our costumes and accessories. If you are unable to return a costume / accessory or it is not in fit condition to be hired again, you will be charged the full replacement cost. If a costume is damaged, we will charge you at our discretion an appropriate amount to cover the repair and damage to the costumes ability to be hired.

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